Privacy Policy

Who We Are

The Hideout Arena is a multi-purpose events and entertainment venue based in Farnworth, Greater Manchester. Our website address is https://hideoutarena.co.uk.

We are committed to protecting your privacy and ensuring that any personal information you provide is handled securely and responsibly.

 


 

What Information We Collect

When you contact us through our website, make an enquiry, purchase tickets, book an event, or sign up to receive updates, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Event or booking details
  • Any information you provide within enquiry forms or correspondence
  • IP address and browser information for security and website analytics purposes

We only collect information that is necessary to provide our services, respond to enquiries, process bookings, or improve your experience on our website.

 


 

How We Use Your Information

We may use your information to:

  • Respond to enquiries and booking requests
  • Process event bookings and venue hire enquiries
  • Provide customer support
  • Send booking confirmations and event-related information
  • Improve our website and services
  • Comply with legal and regulatory requirements
  • Send marketing communications where you have opted in to receive them

We will never sell your personal information to third parties.

 


 

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences
  • Improve website performance
  • Analyse visitor behaviour and website traffic
  • Support security and fraud prevention measures

You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly.

 


 

Embedded Content

Pages on this website may include embedded content such as videos, maps, social media feeds, or other content from third-party websites.

Embedded content behaves in the same way as if you visited the third-party website directly. These websites may collect data about you, use cookies, and monitor your interaction with their content in accordance with their own privacy policies.

 


 

Ticketing and Third-Party Services

Some bookings, ticket sales, payment processing, email communications, analytics, and marketing services may be provided through trusted third-party platforms.

These providers will only process your information where necessary to deliver the service requested and in accordance with applicable data protection laws.

 


 

How Long We Retain Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and operational requirements.

Enquiry forms, booking information, and customer communications may be retained for administrative, legal, and customer service purposes.

 


 

Your Rights

Under UK data protection legislation, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where appropriate
  • Restrict or object to certain processing activities
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

 


 

Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

 


 

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

The Hideout Arena
Whoolden Street
Farnworth
Bolton
BL4 7EP

Email: info@hideoutarena.co.uk
Telephone: 01204 916570

 


 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be published on this page.